[BYLETH PLEASE - well she'll be as gentle as she can, moving to sit next to her and hovering worriedly]

Simply make sure your next purchases are with Sally - I understand why you went to me and I'm grateful for it. I worry he'd just hide it away from me otherwise.

[she looks so frustrated]

Can I get you anything? Water? Ice? A heating pad? I... I don't fully understand what you went through, but I'm so sorry...